Never Miss Another AC Job

62% of trade calls in Australia go unanswered. Telagent answers every call, books the job directly into ServiceM8, and sends your customer a confirmation SMS — even when the phone won’t stop on a 40°C day.

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You’re losing $58,000 a year to missed calls.

When it’s 40°C, your phone rings off the hook — and you can’t take ten calls at once while you’re on a roof. No cooling, a dead unit, a commercial fridge down: these jobs are worth $250 to $1,800+ each. And 85% of callers who hit voicemail never call back, they just call the next number on the list.

You’re not losing $297 a month. You’re losing $58,000 a year, mostly in the few weeks a year when demand spikes hardest.

of AU trade calls go unanswered
of callers who hit voicemail never call back
average annual revenue lost per AC technician to missed calls

How Telagent works for air conditioning technicians.

Three steps. Zero admin.

1. Your phone rings

A customer calls about no cooling, a unit that won’t turn on, or a commercial fridge down — any time, including the peak of a heatwave when every line is running hot.

2. Alex answers within 3 rings

Alex, your smart phone receptionist, greets the caller professionally and qualifies the job — residential or commercial, unit type, urgency. Calls mentioning a gas smell or burning odour are flagged URGENT and you get a text within 10 seconds.

3. Job booked. SMS sent. You’re notified.

The job record is created in ServiceM8. Your customer gets a confirmation SMS. You get a summary SMS. No call goes unanswered, even when fifty people are calling at once.

Built for ServiceM8. Not bolted on.

Most answering services for tradies are built for real estate agents or medical practices — then adapted. Telagent was built from scratch for trade businesses that run on ServiceM8. When a customer books with Alex:

  • A new job is created in your ServiceM8 account automatically
  • Customer name, contact number, suburb, and unit/job type are pre-filled
  • The job goes straight into your dispatch queue, ready for you to send out
  • Urgent jobs (no cooling, commercial refrigeration) are flagged in the job notes
  • A confirmation SMS goes to your customer from your business number

You stay in ServiceM8. You don’t need a new app. You don’t need to log in anywhere else.

Currently supported: ServiceM8 (job creation + dispatch queue) and Google Calendar (slot booking + SMS confirmation). Tradify integration: coming July 2026.

ANSWER

$147

  • Smart assistant answers every call during business hours
  • Captures caller name, mobile, job details and urgency — instant SMS with the lead summary

  • Instant SMS to you so no lead goes cold
  • Professional greeting and hold message on every call
  • Up to 150 calls/month · 14-day free trial · live in 48 hours

What you still handle: Calling leads back, checking your calendar, booking the job, texting the customer.

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BOOK

$297

  • Everything in ANSWER, plus 24/7 — evenings, weekends, public holidays
  • Books jobs directly into Google Calendar or ServiceM8
  • Zero follow-up — once it’s booked, it’s done
  • Emergency triage — urgent calls trigger an instant SMS to your phone
  • Automatic SMS confirmation to your customer
  • Instant SMS to you with every job booked
  • Takes messages when booking isn’t possible
  • Unlimited calls · 14-day free trial · cancel anytime
  • 30-day money-back guarantee

For $5 more per day than ANSWER, your reception runs itself. One extra job per week pays for the entire year.

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COMMAND

$797

  • Everything in BOOK, plus:
  • Custom receptionist persona — name, voice, personality
  • System prompt written for your business — services, suburbs, team, FAQs
  • Multi-van and multi-staff calendar routing
  • Emergency escalation chain — backup numbers, SMS if no response
  • Monthly performance report — calls answered, jobs booked, revenue recovered
  • Onboarding call and quarterly review
  • Custom integrations on request
  • Dedicated account manager · 30-day money-back guarantee on first month
  • 30-day money-back guarantee
Book a Discovery Call

Start today. If it doesn’t pay for itself in 30 days, we’ll refund every cent.

FAQ

Common questions from NSW air conditioning technicians.

Yes — Telagent is a smart phone answering service built for Australian trade businesses, including air conditioning and refrigeration technicians. It understands seasonal demand spikes and routes urgent jobs — no cooling, commercial refrigeration down — differently to routine service requests.

Yes. Telagent answers every call simultaneously — there’s no limit on how many calls it can take at once, unlike a single receptionist or voicemail. This is exactly when missed calls cost the most, because callers just ring the next number on the list.

It creates the job. When a customer books with Alex, a real job record is created in your ServiceM8 account — customer name, contact number, suburb, and job details are pre-filled. You open ServiceM8 and the job is already there.

These calls are treated as urgent safety matters. Alex flags the call immediately and texts you within 10 seconds with the caller’s details, and advises the caller to ventilate the area and avoid naked flames or electrical switches until a technician arrives.

No. We port your existing business number to Telagent, or you can add a new number. Customers still call the same number they always have. The transition takes less than 48 hours.

Full access to the BOOK tier for 14 days — 24/7 answering, live ServiceM8 integration, real SMS confirmations. Your card is captured at signup but not charged until day 14. Cancel any time during the trial and you’re not charged.

Telagent works for any NSW-based air conditioning or refrigeration business. The system is configured with NSW suburb data and trade terminology. Service area setup is part of the 48-hour onboarding.

One extra job a week. That’s all it takes.

At $297/month, Telagent costs less than one emergency callout. If it books you one extra job per week, it pays for itself 12 times over. Start your free 14-day trial today. Live in 48 hours. No credit card charged until day 14.

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Questions? Call Stephen directly: 0434 647 827 — or see how Telagent works for all Australian tradies.
Also serving: Electrical · Lockout Call · Roofing · NSW Plumbers