Never Miss Another Concreting Job

62% of trade calls in Australia go unanswered. Telagent answers every call, books the site visit directly into ServiceM8, and sends your customer a confirmation SMS — while you’re on the tools.

Start Free 14-Day Trial

You’re losing $70,000 a year to missed calls.

Driveways, slabs, and paths are big-ticket jobs — worth $2,000 to $20,000+ — and homeowners and builders calling around usually book with whoever answers first. 85% of callers who hit voicemail never call back.

You’re not losing $297 a month. You’re losing $70,000 a year. One extra slab job pays for the entire year.

of AU trade calls go unanswered
of callers who hit voicemail never call back
average annual revenue lost per concreter to missed calls

How Telagent works for concreters.

Three steps. Zero admin.

1. Your phone rings

A customer calls about a driveway, slab, or path — any time, day or night.

2. Alex answers within 3 rings

Alex, your smart phone receptionist, greets the caller professionally and qualifies the job — project type, rough size, suburb, timeframe — and books a quote visit straight into your calendar.

3. Job booked. SMS sent. You’re notified.

The job record is created in ServiceM8. Your customer gets a confirmation SMS. You get a summary SMS with the job details, ready to quote.

Built for ServiceM8. Not bolted on.

Most answering services for tradies are built for real estate agents or medical practices — then adapted. Telagent was built from scratch for trade businesses that run on ServiceM8. When a customer books with Alex:

  • A new job is created in your ServiceM8 account automatically
  • Customer name, contact number, suburb, and project type are pre-filled
  • The job goes straight into your dispatch queue, ready for you to send out
  • Quote requests are logged with a timestamp so you know who called first
  • A confirmation SMS goes to your customer from your business number

You stay in ServiceM8. You don’t need a new app. You don’t need to log in anywhere else.

Currently supported: ServiceM8 (job creation + dispatch queue) and Google Calendar (slot booking + SMS confirmation). Tradify integration: coming July 2026.

ANSWER

$147

  • Smart assistant answers every call during business hours
  • Captures caller name, mobile, job details and urgency — instant SMS with the lead summary

  • Instant SMS to you so no lead goes cold
  • Professional greeting and hold message on every call
  • Up to 150 calls/month · 14-day free trial · live in 48 hours

What you still handle: Calling leads back, checking your calendar, booking the job, texting the customer.

Start Free 14-Day Trial
BOOK

$297

  • Everything in ANSWER, plus 24/7 — evenings, weekends, public holidays
  • Books jobs directly into Google Calendar or ServiceM8
  • Zero follow-up — once it’s booked, it’s done
  • Emergency triage — urgent calls trigger an instant SMS to your phone
  • Automatic SMS confirmation to your customer
  • Instant SMS to you with every job booked
  • Takes messages when booking isn’t possible
  • Unlimited calls · 14-day free trial · cancel anytime
  • 30-day money-back guarantee

For $5 more per day than ANSWER, your reception runs itself. One extra job per week pays for the entire year.

Start Free 14-Day Trial
COMMAND

$797

  • Everything in BOOK, plus:
  • Custom receptionist persona — name, voice, personality
  • System prompt written for your business — services, suburbs, team, FAQs
  • Multi-van and multi-staff calendar routing
  • Emergency escalation chain — backup numbers, SMS if no response
  • Monthly performance report — calls answered, jobs booked, revenue recovered
  • Onboarding call and quarterly review
  • Custom integrations on request
  • Dedicated account manager · 30-day money-back guarantee on first month
  • 30-day money-back guarantee
Book a Discovery Call

Start today. If it doesn’t pay for itself in 30 days, we’ll refund every cent.

FAQ

Common questions from NSW concreters.

Yes — Telagent is a smart phone answering service built for Australian trade businesses, including concreters. It qualifies quote requests with the details you need — project type, scope, suburb, timeframe.

It creates the job. When a customer books with Alex, a real job record is created in your ServiceM8 account with customer and project details pre-filled.

Homeowners and builders calling around for concrete work usually book the first business that gets back to them with a workable date — being unreachable costs you the biggest jobs, not just the small ones.

No. We port your existing business number to Telagent, or you can add a new number. The transition takes less than 48 hours.

You can. If you pick up before Alex does, the call goes straight to you.

Full access to the BOOK tier for 14 days — 24/7 answering, live ServiceM8 integration, real SMS confirmations. Your card is captured at signup but not charged until day 14.

Telagent works for any NSW-based concreting business. Service area setup is part of the 48-hour onboarding.

One extra job a week. That’s all it takes.

At $297/month, Telagent costs less than the value of a single job. If it books you one extra job per week, it pays for itself many times over. Start your free 14-day trial today. Live in 48 hours. No credit card charged until day 14.

Start Free 14-Day Trial

Questions? Call Stephen directly: 0434 647 827 — or see how Telagent works for all Australian tradies.
Also see: Tiling · Landscaping · All Industries