Never Miss Another Job in Sydney

62% of trade calls in Australia go unanswered — and in Sydney, traffic between jobs makes it worse. Telagent answers every call, books the job directly into ServiceM8, and sends your customer a confirmation SMS, no matter where in the city the job is.

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You’re losing $75,000 a year to missed calls.

Sydney’s size and traffic work against you — the more time you spend driving between jobs across the city, the more calls go to voicemail. Trade jobs are worth $275 to $2,500+ each, and 85% of callers who hit voicemail never call back — they call the next business on the list.

You’re not losing $297 a month. You’re losing $75,000 a year, much of it lost in transit between job sites.

of AU trade calls go unanswered
of callers who hit voicemail never call back
average annual revenue lost per Sydney trade business to missed calls

How Telagent works for tradies in Sydney.

Three steps. Zero admin.

1. Your phone rings

A customer calls about a job anywhere from the CBD to the outer suburbs — any time, day or night, including while you’re stuck in traffic between jobs.

2. Alex answers within 3 rings

Alex, your smart phone receptionist, greets the caller professionally and qualifies the job — job type, suburb, urgency, timeframe — and books a slot or a quote visit straight into your calendar.

3. Job booked. SMS sent. You’re notified.

The job record is created in ServiceM8. Your customer gets a confirmation SMS. You get a summary SMS with the job details — read it at the next set of lights.

Servicing all of Sydney.

Telagent is configured for Sydney suburb data across the metro area, so Alex always knows where a job is and how it fits your service area:

CBD & Inner City: Sydney CBD, Pyrmont, Ultimo, Surry Hills, Redfern, Glebe
Eastern Suburbs: Bondi, Bondi Junction, Coogee, Randwick, Double Bay, Vaucluse, Rose Bay
Inner West: Newtown, Leichhardt, Balmain, Marrickville, Ashfield, Burwood
North Shore: Chatswood, North Sydney, Mosman, Lane Cove, Hornsby, Willoughby
Northern Beaches: Manly, Dee Why, Mona Vale, Avalon, Palm Beach, Frenchs Forest
Western Sydney: Parramatta, Blacktown, Penrith, Castle Hill, Baulkham Hills, Rouse Hill
South-West Sydney: Liverpool, Campbelltown, Bankstown, Fairfield
Sutherland Shire & South: Sutherland, Cronulla, Miranda, Menai

Don’t see your suburb? It’s almost certainly still covered — we configure your exact service area at setup.

ANSWER

$147

  • Smart assistant answers every call during business hours
  • Captures caller name, mobile, job details and urgency — instant SMS with the lead summary

  • Instant SMS to you so no lead goes cold
  • Professional greeting and hold message on every call
  • Up to 150 calls/month · 14-day free trial · live in 48 hours

What you still handle: Calling leads back, checking your calendar, booking the job, texting the customer.

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BOOK

$297

  • Everything in ANSWER, plus 24/7 — evenings, weekends, public holidays
  • Books jobs directly into Google Calendar or ServiceM8
  • Zero follow-up — once it’s booked, it’s done
  • Emergency triage — urgent calls trigger an instant SMS to your phone
  • Automatic SMS confirmation to your customer
  • Instant SMS to you with every job booked
  • Takes messages when booking isn’t possible
  • Unlimited calls · 14-day free trial · cancel anytime
  • 30-day money-back guarantee

For $5 more per day than ANSWER, your reception runs itself. One extra job per week pays for the entire year.

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COMMAND

$797

  • Everything in BOOK, plus:
  • Custom receptionist persona — name, voice, personality
  • System prompt written for your business — services, suburbs, team, FAQs
  • Multi-van and multi-staff calendar routing
  • Emergency escalation chain — backup numbers, SMS if no response
  • Monthly performance report — calls answered, jobs booked, revenue recovered
  • Onboarding call and quarterly review
  • Custom integrations on request
  • Dedicated account manager · 30-day money-back guarantee on first month
  • 30-day money-back guarantee
Book a Discovery Call

Start today. If it doesn’t pay for itself in 30 days, we’ll refund every cent.

FAQ

Common questions from Sydney tradies.

Telagent is configured for Sydney’s full suburb list at setup, covering the CBD, Eastern Suburbs, Inner West, North Shore, Northern Beaches, Western Sydney, South-West Sydney, and the Sutherland Shire. If you only work part of the metro area, we configure your service area to match exactly.

Any trade business running ServiceM8 or Google Calendar — plumbers, electricians, locksmiths, and many others. Telagent is configured for your specific trade and job types at setup.

It creates the job. When a customer books with Alex, a real job record is created in your ServiceM8 account — customer name, contact number, suburb, and job details are pre-filled.

Yes. Telagent answers every call simultaneously — there’s no limit on how many calls it can take at once, which matters most during the Monday morning and after-hours rush when call volume spikes across the city.

No. We port your existing business number to Telagent, or you can add a new number. The transition takes less than 48 hours.

Full access to the BOOK tier for 14 days — 24/7 answering, live ServiceM8 integration, real SMS confirmations. Your card is captured at signup but not charged until day 14.

Telagent is based on the Central Coast, NSW, and built specifically for the NSW trade market — Sydney included. Service area setup happens during the 48-hour onboarding regardless of where you’re based.

One extra job a week. That’s all it takes.

At $297/month, Telagent costs less than the value of a single job. Start your free 14-day trial today. Live in 48 hours. No credit card charged until day 14.

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Questions? Call Stephen directly: 0434 647 827 — or see how Telagent works for all Australian tradies.
Also see: Central Coast · All Industries